Question 1

What happens if internet or power cuts out in my store?

Accepted Answer

WIK POS incorporates a built-in offline local buffer. Cashiers continue scanning items and collecting cash uninterrupted. All transactions automatically synchronize with the central database the moment connectivity is restored.

Question 2

Do I have to buy expensive specialized POS hardware?

Accepted Answer

No. WIK POS runs directly in any modern browser on standard Windows laptops, Android tablets, iPads, or All-in-One touch terminals. It connects natively to any ESC/POS thermal receipt printer (58mm or 80mm) via WebUSB and Bluetooth without requiring extra driver installations.

Question 3

How does Safaricom M-Pesa integration work at checkout?

Accepted Answer

WIK POS supports both instant M-Pesa Express (STK Push) and direct Paybill/Till C2B auto-matching. Cashiers enter the customer's phone number, an instant PIN prompt appears on their phone, and the sale automatically confirms upon payment.

Question 4

Is WIK POS compliant with KRA eTIMS requirements?

Accepted Answer

Yes. WIK POS integrates automated eTIMS fiscal signing. Every printed or digital receipt includes an authentic fiscal signature and verification QR code.

Question 5

Can I manage multiple branches and track inventory centrally?

Accepted Answer

Yes. Business owners can switch between branches in real time from the dashboard, monitor multi-store inventory balances, review shift variances, and download consolidated daily sales reports.